Privacy policy

Last updated: 29/03/2026

This Privacy Policy aims to inform users of the website www.milonani.com about how their personal data is collected, processed, and protected.

The website publisher undertakes to process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the UK GDPR.

1. Identity of the Data Controller

The data controller is:
Milo & Nani – Micro-enterprise
Registered address: 40 rue Jean Jacques Rousseau, 92130 Issy-les-Moulineaux, France
Contact email: support@milonani.com

2. Data Collected

As part of the use of the website, Milo & Nani may collect the following data:

  • Identification data: first name, last name, postal address, phone number, email address

  • Order data: ordered products, order history, delivery information

  • Personalisation data: information voluntarily provided by the customer during the order (name, text, custom options)

This personalisation data is collected solely to allow the creation of customised products. It is not used for marketing purposes and is not retained beyond what is necessary to fulfil the order and legal obligations.

  • Payment data: payment information is processed exclusively by secure providers and is not stored by Milo & Nani

  • Browsing data: IP address, cookies, browsing preferences, pages visited

3. Purpose of Processing

Personal data is collected for the following purposes:

  • Contract performance: order processing, payment, customisation, and delivery

  • Customer service: handling requests, complaints, and communication

  • Marketing communication: sending promotional offers and newsletters, only with prior consent

  • Website improvement: statistical analysis of site traffic and usage

  • Legal obligations: invoicing, accounting, and fraud prevention

4. Legal Basis for Processing

Data processing is based on:

  • Contract performance

  • Consent

  • Legitimate interest

  • Legal obligation

5. Data Recipients

Personal data is only shared with:

  • Milo & Nani

  • Technical and logistics providers (Shopify, carriers, payment providers)

  • Authorities where required by law

👉 No personal data is sold, rented, or shared with unauthorised third parties.

6. Transfers Outside the UK / EU

Some data may be transferred outside the UK or European Union, particularly via Shopify International Ltd. (Canada).

Canada is recognised as providing an adequate level of protection.
Where required, appropriate safeguards such as Standard Contractual Clauses are implemented.

7. Data Retention

  • Order and invoicing data: 10 years

  • Customer data: 3 years

  • Newsletter data: until unsubscribe

  • Personalisation data: only as long as necessary

  • Cookies: up to 13 months

8. Your Rights

You have the following rights:

  • Access your data

  • Correct your data

  • Delete your data

  • Object to processing

  • Restrict processing

  • Data portability

To exercise your rights:
support@milonani.com

Response time: within 30 days

9. Data Security

We implement appropriate technical and organisational measures to protect your data.

Payments are secured via encrypted systems (Stripe, PayPal, or equivalent).

10. Cookies

We use cookies for:

  • Website functionality

  • Analytics

  • Advertising (with consent)

Non-essential cookies are only used after explicit consent.
You can withdraw consent at any time.

11. Complaint

You may lodge a complaint with the Information Commissioner's Office (ICO).

12. Changes to This Policy

We may update this policy at any time.
The latest version will always be available on the website.